Customer Service Representative (On-Site then Remote)

Written By Prime Hire

Prime Hire Agency is a leading staffing, recruiting, HR, and operations consultancy dedicated to excellence, transparency, integrity, and community impact. We are committed to making impactful work and creating a positive work culture where our employees thrive.

We're currently seeking a dynamic and innovative individual for the role of Customer Service Representative to join our team.

Job Summary:

As a Customer Service Representative, you will be the first point of contact for our clients, providing them with technical support and resolving their issues efficiently. The ideal candidate will be a fast thinker, quick learner, and adaptable to new processes and technologies. This role requires proficiency in Microsoft Teams, Zoom, Google Suite, and other relevant software. Initially, you will work from our office in Lekki Phase 1, with the potential to transition to a remote position based on performance.

Specs:
Location - In Office (Lekki Phase 1) then Remote (based on performance)
Employment Type - Full Time

Key Responsibilities:

  • Makes outbound and receives inbound calls Interprets and explains information as required by the client

  • Utilize Microsoft Teams, Zoom, Google Suite, and other software to communicate with clients and manage service requests

  • Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required

  • Demonstrate technical proficiency and problem-solving skills to handle a variety of customer issues

  • Monitors actions to ensure goals are met

  • Adapt quickly to new processes, tools, and technologies as needed

  • Understand and agree to role-specific information security access and responsibilities

  • Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies

  • Provide feedback on common customer issues and contribute to the improvement of our support processes

  • Ensure accurate and thorough documentation of customer interactions and resolutions

  • Other tasks as assigned.

Qualifications:

  • Proven experience in a customer service role, with a strong understanding of technical support.

  • Proficiency in Microsoft Teams, Zoom, Google Suite (Docs, Sheets, Slides), and other relevant software.

  • Ability to work independently and remotely with minimal supervision.

  • Excellent problem-solving skills and the ability to think quickly on your feet.

  • Strong communication skills, both written and verbal.

  • Ability to work independently and adapt to a fast-paced environment.

  • A high level of honesty, integrity, and commitment to upholding company values.

  • Comfortable with transitioning from in-office work to remote work based on performance.

  • Proficient in using computers and related technologies.

Benefits:

  • Competitive salary

  • Opportunity to work in a dynamic startup environment with a great work culture

  • Professional development and career growth opportunities

  • Flexibility with remote work after initial in-office period

  • Engaging and supportive team atmosphere

Application Closing Date:

  • Hiring is ongoing

  • If you’re a good fit, we’ll keep you on our database and staff you in our next available opening

Prime Hire
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